Whether you think we’re doing something right or you think we could improve – please let us know. 

If you want to give us positive feedback or tips for improvement, you can:

  • Leave a note in the Suggestion Box in the hallway
  • Email the manager Roxanne McMurray on manager@lwchc.org.au
  • Include your comments on the client survey or evaluation forms you will be givenIf it’s all positive, please tell your friends and neighbours!

If you have a complaint about the service you’ve received, please phone to speak with the manager Roxanne on 9560 3011 or email her on manager@lwchc.org.au. In order for your complaint to be investigated you may be asked to put the details in writing.

The manager investigates complaints and areas for improvement. Your views, including complaints, are an important part of our learning and help us review our processes and maintain the best environment possible for health and wellbeing. If a complaint you make is not resolved to your satisfaction, you may wish to contact:

Health Care Complaints Commission
T: 9219 7444
http://www.hccc.nsw.gov.au/

NSW Ombudsman
T: 9286 1000
http://www.ombo.nsw.gov.au/

Feedback is taken seriously and is used to help us reflect on how we can improve.