During the Covid-19 crisis we are continuing with the range of services and our doctors are providing tele-health (telephone or video call) in the first instance. This helps ensure we are limiting the number of women who have to leave home for appointments and also limiting the number of people in the building.
In the initial tele-health appointment, the doctor will be assessing your needs and will ask you to attend the centre if you need a face to face appointment.
If you are coming for a face to face appointment, we will phone you to assess your Coronavirus risk factors. When you arrive at the centre, we will meet you at the front door, ask you to use the hand sanitiser (we’re asking everyone) and assist us to keep your appointment on time and focussed. We are striving to maintain personalised attention so you receive the best care possible and we have up to date information about changes specialists and other agencies may have brought in to continue their services during the Covid-19 crisis.
More about our doctors:
We have two general practitioners whose special interests and expertise are in women’s sexual/reproductive and emotional health issues. We take an wholistic approach to health care and focus on prevention, early intervention and the effective management of chronic conditions.
Our doctors are:
- Dr Shyamala Hiriyanna – Mondays and Fridays 9.30am-5.30pm
- Dr Frances Chen – Wednesday morning and Fridays 9.30am – 5.30pm
Our doctors care for women across the range of women’s health issues including:
- Sexual and gynaecological health
- Cervical screening
- Breast checks
- Sexually transmitted infections
- Fertility and contraception
- Depression and anxiety
- Eating disorders
- Weight issues and nutrition, heart health and diabetes prevention
Our doctors’ services are bulk billed to Medicare. Please provide your Medicare details. If you don’t have a valid Medicare card you can still access our services and we will charge the Medicare rate.
Who can have an appointment?
Contact us to book an appointment.
Information for Our Clients:
Our GPs may be contacted by telephone during opening hours. If the GP is not able to take your call, a message will be taken and you will be advised when to expect a return telephone call. Emergency calls will be dealt with immediately.
All test results are confidential. Our GPs and nurse will discuss with you how and when you will receive results. All urgent results will be followed up with you directly.
About appointments with us: Please be on time for your appointment, we also aim to be on time. First appointments are 45 minutes and follow up appointments are half an hour or 15 minutes, depending on the issue. Reception staff will attempt to notify you of any delays. If there is an emergency, this will be given priority.
Missed or Cancelled Appointments: Please phone us if you are unable to attend your scheduled appointment. If there have been two successive appointments or a pattern of missed appointments, your health professional will speak with you about the reasons and your needs. We may not be able to continue to provide appointments for clients who miss their appointments.
Longer Appointments: If you would like a longer appointment, please let the receptionist know when you are booking your appointment.
Home Visits: Speak with your doctor. Home visits may be arranged at the doctor’s discretion for current clients who live within a 2 km radius of the centre. During the Covid-19 crisis, initial appointments will be by tele-health.
Care Outside Opening Hours:
In case of emergency dial 000 or go to the nearest public hospital emergency department. Local hospitals close to the centre are:
- Royal Prince Alfred Hospital, Missenden Road Camperdown
- Canterbury Hospital, Canterbury Road Campsie
- Concord Hospital, Hospital Road Concord
If you require care outside opening hours, you may:
- Sydney Medical Service Co-operative Limited Tel. 8724 6300
- After Hours GP Helpline 1800 022 222 or
- Leichhardt Medical and Dental Practice, 30-38 Short Street Leichhardt Tel. 9561 3333.
or go to:
- General Practice Casualty, Balmain Hospital, Booth Street Balmain (8am to 10pm 7 days)
- The After Hours GP Clinic in Canterbury Hospital, Canterbury Road Campsie (Monday to Friday 6pm – midnight; Saturday 1pm – midnight, Sunday 10am – midnight)
Reminder System: We are committed to providing you with the best possible preventative health care. Our staff will seek your permission for you to be included on our reminder system. We also participate in State/Territory Reminder Systems. If you do not wish to be part of these systems, please let us know.
Management of Your Personal Health Information: Your personal health information is collected and used directly in association with your health care. We will ensure that your information is only available to authorised staff or seek your permission before disclosing it to any third party. If you have any concerns about your health information privacy, please let your doctor or reception staff know.
Cultural Background and Ethnicity: To assist with preventative health care, and to ensure your health care is tailored to your needs, you will be asked to identify your cultural background and/or ethnicity. If you identify with a particular cultural background, please let us know when you are filling in your registration papers and, if relevant, when speaking with your doctor or the nurse.
We have a No-Smoking Policy. If you would like help to reduce or quit smoking – please let us know. We may be able to offer a range of options. There is no smoking in the centre and its property.
Your Rights: If you have a problem with your health care or have had a negative experience when visiting us, we would like to know.
Please discuss any problems you may have with your health professional. To make a complaint, please speak with the Manager (tel. 9560 3011 or email email@example.com with your contact details). Feedback and complaints are taken seriously and are used to help us improve.
Complaints can also be made to the:
NSW Health Care Complaints Commission, Locked Mail Bag 18, Strawberry Hills 2012. Tel. 1800 043 159 (toll free) Email: firstname.lastname@example.org