About our doctors:

We have two general practitioners whose special interests and expertise are in women’s sexual/reproductive and emotional health issues. We take an wholistic approach to health care and focus on prevention, early intervention and the effective management of chronic conditions.

Our doctors are:

  • Dr Shyamala Hiriyanna – Mondays and Fridays 9.30am-5.30pm
  • Dr Frances Chen – Mondays and Thursdays 9.30am-5.30pm
  • Dr Melissa Tang – Tuesdays 9.30am-5.30pm

Our doctors care for women across the range of women’s health issues including:

  • Sexual and gynaecological health
  • Cervical screening
  • Breast checks
  • Sexually transmitted infections
  • Pregnancy
  • Fertility and contraception
  • Menopause
  • Depression and anxiety
  • Eating disorders
  • Weight issues and nutrition, heart health and diabetes prevention

Cost
Refer to our Fees page for billing details https://lwchc.org.au/fees/
Bring your valid Medicare card.
Also bring your valid Pensioner Card, Health Care Card, or Full time Student Card if applicable.

Who can have an appointment?
Any woman.

Contact us to book an appointment.

Information for Our Clients:

Our GPs may be contacted by telephone during opening hours. If the GP is not able to take your call, a message will be taken and you will be advised when to expect a return telephone call. Emergency calls will be dealt with immediately.

All test results are confidential. Our GPs and nurse will discuss with you how and when you will receive results. All urgent results will be followed up with you directly.

About appointments with us: Please be on time for your appointment, we also aim to be on time. First appointments are 45 minutes and follow up appointments are half an hour or 15 minutes, depending on the issue. Reception staff will attempt to notify you of any delays. If there is an emergency, this will be given priority.

Missed or Cancelled Appointments: Please phone us if you are unable to attend your scheduled appointment. If there have been two successive appointments or a pattern of missed appointments, your health professional will speak with you about the reasons and your needs. We may not be able to continue to provide appointments for clients who miss their appointments.

Longer Appointments: If you would like a longer appointment, please let the receptionist know when you are booking your appointment.

Home Visits: Home visits are available to our clients but due to centre restrictions can only be offered under specific circumstances. If you are unable to attend the centre and require care, we ask that you call us to discuss your circumstances and our GP availability.


Care Outside Opening Hours

In case of emergency dial 000 or go to the nearest public hospital emergency department. Local hospitals close to the centre are:

  • Royal Prince Alfred Hospital, Missenden Road Camperdown
  • Canterbury Hospital, Canterbury Road Campsie
  • Concord Hospital, Hospital Road Concord

If you require care outside opening hours, you may:

Contact:

  • Sydney Medical Service Co-operative Limited Tel. 8724 6300
  • After Hours GP Helpline 1800 022 222 or
  • Leichhardt Medical and Dental Practice, 30-38 Short Street Leichhardt Tel. 9561 3333.

or go to:

  • General Practice Casualty, Balmain Hospital, Booth Street Balmain (8am to 10pm 7 days)
  • The After Hours GP Clinic in Canterbury Hospital, Canterbury Road Campsie (Monday to Friday 6pm – midnight; Saturday 1pm – midnight, Sunday 10am – midnight)

Reminder System: We are committed to providing you with the best possible preventative health care. Our staff will seek your permission for you to be included on our reminder system. We also participate in State/Territory Reminder Systems. If you do not wish to be part of these systems, please let us know.

Management of Your Personal Health Information: Your personal health information is collected and used directly in association with your health care. We will ensure that your information is only available to authorised staff or seek your permission before disclosing it to any third party. If you have any concerns about your health information privacy, please let your doctor or reception staff know.

Cultural Background and Ethnicity: To assist with preventative health care, and to ensure your health care is tailored to your needs, you will be asked to identify your cultural background and/or ethnicity. If you identify with a particular cultural background, please let us know when you are filling in your registration papers and, if relevant, when speaking with your doctor or the nurse.

We have a No-Smoking Policy. If you would like help to reduce or quit smoking – please let us know. We may be able to offer a range of options. There is no smoking in the centre and its property.

Your Rights: If you have a problem with your health care or have had a negative experience when visiting us, we would like to know.

Please discuss any problems you may have with your health professional. To make a complaint, please speak with the Manager (tel. 9560 3011 or email manager@lwchc.org.au with your contact details). Feedback and complaints are taken seriously and are used to help us improve.

Complaints can also be made to the:

NSW Health Care Complaints Commission, Locked Mail Bag 18, Strawberry Hills 2012. Tel. 1800 043 159 (toll free) Email: hccc@hccc.nsw.gov.au